Warranty/Return Policy

3 Year Complete Warranty

Within 3 years of your order delivery date, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.

60 Day Satisfaction Guarantee

If, within 60 days of order delivery date, you are unsatisfied for any reason, you may return your purchase of any LED panels to us for a refund.  Policy applies to LED panels only and does not apply to any stands or accessories that were sold separately.

 

 

1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to PlatinumLED. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by PlatinumLED for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases.  Any additional shipping or insurance fees that were originally charged at the time of order placement are non-refundable. Light(s) must be received at our returns center by the 60th day from when the light was originally received. If a light is received outside of this period, it will be automatically returned to sender.  A light and/or product is deemed "open box" or "used" the moment that the shipment is received by the recipient and/or signed for, regardless of usage and therefore is subject to any and all restocking fees if returned.  NO EXCEPTIONS.

2 PlatinumLED will assess each warranty claim on a case by case basis.  All warranty claims must include customer submitted photo and/or video documentation/verification of the issue or the claim will not be processed. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is valid for 3 years from the date of purchase.  Any and all customer damage to light is not covered under warranty.  This includes breakage/damage from dropping, misuse or tampering with/opening the light without prior authorization.  

3 Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a $50 per parcel restocking fee for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price.  For any returned shipment either domestic or international, initial shipping fees and/or additional shipping insurance policies are non-refundable. 

4 Warranty valid only to original purchaser if item purchased directly from www.platinumtherapylights.com or authorized re-seller and is non-transferable.

5 All sales on stands and/or optional accessories such as remote controls, etc. are final as stated and they are not eligible for elective returns.

 6 To initiate an elective return, a customer must contact PlatinumLED Customer Support in writing via email for a return authorization and further instructions. If a light is sent without prior notice or authorization, PlatinumLED will not be responsible for lost merchandise.