Current Shipping Status & Information

UPDATE 7/26/21 - **ALL BACKORDER SHIPMENTS ON SCHEDULE TO BEGIN SHIPPING BEGINNING LATE THIS WEEK** -  Due to the massive volume of orders, this process will take through the end of this week and finish through the next.  If your order is scheduled to ship as per the ETAs below, it WILL SHIP.  We thank you for your patience while this process is completed!

UPDATE 8/3/21:  **ALL BACKORDERS CONTINUING TO THROUGH THIS WEEK**  - The warehouse is still working through all of the open backorders at this time.  If you have not yet received a tracking email, you will receive one at some point this week as soon as your order ships.  If your order is scheduled to ship and has not yet, IT WILL SHIP AT SOME POINT THIS WEEK.  We thank you for your continued patience!

 

**IMPORTANT**  All posted ETAs quoted are our best approximation and ALWAYS valid but are always subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control.  Please make sure to always refer back to this page for constant updates.  We are unable to individually notify each order and you must check this page for up to the minute ETAs.

We do apologize very much for all delays but we are experiencing very unprecedented global times combined with explosive demand for our lights.  All PlatinumLED systems worldwide are working overtime to take care of every single order, every single customer.  We thank our entire family of customers for the patience and understanding during these times!  We would invite you to please perform an internet search for "shipping crisis 2021".  This is affecting all businesses and consumers worldwide.

PLEASE MAKE SURE TO CAREFULLY CHECK YOUR MODEL AND ORDER NUMBER SPECIFIC SHIPPING ETA BELOW!  All orders ship as soon as they are able and customer service us unable to give any specific time or date for individual orders since all orders are with the warehouse.  Your order will ship the very moment that it is able to in the order that it was received.  You will receive an automatic shipping confirmation email with tracking information as soon as the system has this information.  If you have not received an email, then your order has not shipped.

 

Current Shipping Lead Time by Model/Location - Please make sure to check your model type carefully!

BIO SERIES LIGHTS:

BIO 300 - USA/Canada:  All new and open orders on or around week of 7/30/21 

All Other Countries: 7-10 business days.

BIO 450-  USA/Canada:   All new and open orders on or around week of 7/30/21 

All Other Countries: 7-10 business days.

BIO 600 - USA/Canada:  All new and open orders on or around week of 7/30/21 

All Other Countries: 7-10 business days.

 

BIOMAX SERIES LIGHTS:

BIOMAX 300 -

USA/Canada:  All new and open orders on or around week of 7/30/21 

All Other Countries: 7-10 business days.

BIOMAX 450 - 

 All new and open orders on or around week of 7/30/21 

All Other Countries: 7-10 business days.

BIOMAX 600 -

USA/Canada: 1-3 business days

All Other Countries: 7-10 business days.

BIOMAX 900 -

USA/Canada: All open order numbers up to 22619 - on or around week of 7/30/21

All new and currently open orders above 22619 - on or around week of 9/3

 All Other Countries: 7-10 business days.

 

Tabletop stand -

USA/Canada:  All new and open orders on or around week of 9/3

All Other Countries: 7-10 business days.

Mobile Rack Stand -

USA/Canada: All current and open orders - All new and open orders on or around week of 9/3

All Other Countries: 7-10 business days.

Horizontal Racks Stand -

USA/Canada: All open order numbers up to 21406 - on or around week of 9/3

All new and currently open orders above 21406 - on or around week of 9/10

All Other Countries: 7-10 business days.  

 All days quoted are business days from the day the individual order was placed and do not include weekends or holidays.

All dates quoted are our best approximation but can be subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control.

 

Time In Transit:  

All USA/Canada orders ship via FedEx Ground from our Southern California facility and are shipped in the order received.  The time in transit to your destination depends on your proximity to our distribution facility.

Click this link to view the exact FedEx Ground time in transit map to your shipping address

Shipments to Canada generally take around 7 days.

Shipments to all other countries originate from our international shipping depot located outside of the USA and ship via DHL/FedEx/UPS/TNT with time in transit after the stated processing time above of around 3-5 days.