Current Shipping Status & Information

**SHIPPING NEWS UPDATE - 10/22/21 - We have a freight transport delay on the final amounts of BIOMAX 900 and Horizontal Stands that were to ship the week of 10/15-22.  This is on a day to day basis and unfortunately we do not have an exact ETA at this time.  If your BIOMAX 900 order number is between #24236 and #24520 or Horizontal Stand order is above #23253, this applies.  We are monitoring the situation and it will be resolved any day, but please be aware this is out of our control and we do not have an exact ETA at this time.

**IMPORTANT**  All posted ETAs quoted are our best approximation and ALWAYS valid but are always subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control.  Please make sure to always refer back to this page for constant updates.  We are unable to individually notify each order and you must check this page for up to the minute ETAs.

**We are currently witnessing a local, national and global freight transport crisis that is affecting ALL BUSINESSES which no one has control over.**   - This current situation creates unpredictable delays that force ETAs to sometimes be changed but we can assure you that our freight teams are working as hard as possible to ensure timely delivery.  Your order WILL SHIP as soon as possible but please be aware that this global situation is out of anyone's control.

We do apologize very much for all delays but we are experiencing very unprecedented global times combined with explosive demand for our lights.  All PlatinumLED systems worldwide are working overtime to take care of every single order, every single customer.  We thank our entire family of customers for the patience and understanding during these times!  We would invite you to please perform an internet search for "shipping crisis 2021".  This is affecting all businesses and consumers worldwide.

PLEASE MAKE SURE TO CAREFULLY CHECK YOUR MODEL AND ORDER NUMBER SPECIFIC SHIPPING ETA BELOW!  All orders ship as soon as they are able and customer service us unable to give any specific time or date for individual orders since all orders are with the warehouse.  Your order will ship the very moment that it is able to in the order that it was received.  You will receive an automatic shipping confirmation email with tracking information as soon as the system has this information.  If you have not received an email, then your order has not shipped.

Current Shipping Lead Time by Model/Location - Please make sure to check your model type carefully!

BIO SERIES LIGHTS:

BIO 300 - USA/Canada: All open and new orders:  on or around week of 11/12

All Other Countries: 7-10 business days.

BIO 450-  USA/Canada: 1-3 business days 

All Other Countries: 7-10 business days.

BIO 600 - USA/Canada: All open and new orders:  on or around week of 11/12

All Other Countries: 7-10 business days.

 

BIOMAX SERIES LIGHTS:

BIOMAX 300 -

USA/Canada:  All open and new orders:  on or around week of 11/12

All Other Countries: 7-10 business days.

BIOMAX 450 - 

USA/Canada:  All open and new orders:  on or around week of 11/12

All Other Countries: 7-10 business days.

BIOMAX 600 -

USA/Canada: 1-3 business days

All Other Countries: 7-10 business days.

BIOMAX 900 -

USA/Canada:  All unshipped orders up to order #24520:  on or around weeks of 10/15-10/22

All new orders and order numbers ABOVE #24520:  on or around week of 11/26

 All Other Countries: 7-10 business days.

 

Tabletop stand -

USA/Canada: All open and new orders: on or around week of 11/12

All Other Countries: 7-10 business days.

Mobile Rack Stand -

USA/Canada: All open and new orders: on or around week of 11/26

All Other Countries: 7-10 business days.

Horizontal Rack Stand -

USA/Canada:  All open and new orders:   on or around weeks of 10/15-10/22

All Other Countries: 7-10 business days.  

 All days quoted are business days from the day the individual order was placed and do not include weekends or holidays.

All dates quoted are our best approximation but can be subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control.

 

Time In Transit:  

All USA/Canada orders ship via FedEx Ground from our Southern California facility and are shipped in the order received.  The time in transit to your destination depends on your proximity to our distribution facility.

Click this link to view the exact FedEx Ground time in transit map to your shipping address

Shipments to Canada generally take around 7 days.

Shipments to all other countries originate from our international shipping depot located outside of the USA and ship via DHL/FedEx/UPS/TNT with time in transit after the stated processing time above of around 3-5 days.  Due to the current worldwide shipping delays, this may be extended due to situations outside of ours or the carriers control.